Building Operator Designation Program

Our program involves a series of certificate programs designed to respond to the skills and competencies of a building operator in todays environment.

Today’s sophisticated buildings require greater computer literacy. However, knowledge about systems used in older buildings, require specific skills to be effectively managed. Therefore, having knowledge in plumbing, electrical, tenant communications and energy management crosses over a variety of skill sets all required by todays' building operators. Our series of certificate programs provides the foundation upon which operators can build their knowledge as the requirements of their job expands and becomes more complex. 


This program covers a number of skill/knowledge categories designed to promote competency. Our program is based on meeting the Training and Curriculum standards established for the Ontario Apprenticeship program. In working with the Ontario Colleges of Trades to update these standards, we ensured that input was received from subject matter experts from across Canada resulting in standards that meet Canadian needs.

Each of the certificates cover the skills and competencies required of a building operator. Content is delivered in micro learning units of 20- 30 minutes in duration. Each module is designed to have learning objectives that cover a topic in its entirety thus the varied length of some of our modules. Each module includes a pdf of the slides covered in the recordings by subject matter experts and additional resource material is provided where required. Each module includes a quiz to help the learner quantify their knowledge and retention of the material covered.

Launch Date

Certificates will begin to be released in June of 2021.

More Details

To receive more information on the program send us an email at

Program Benefits


Completion of our program validates that an individual has a broad spectrum of knowledge associated with operating today's buildings.


Job Performance
Increased understanding of the broad spectrum of knowledge can lead to tangible improvements in job performance.


Organizational Results
Elevated job performance outcomes will result in improved metrics for the organizations bottom line in building operations.

Knowledge Categories

Professional Development

  • Occupational Health & Safety/Workplace
  • Tools & Equipment
  • Customer Service/Interpersonal Communications
  • Occupational Calculations
  • Project Management/Drawings & Specifications

Building Technical Skills

  • Air Compressors
  • Electricity & Plumbing
  • Control Systems & Instrumentation
  • Low Pressure Boilers

Maintenance & Operation of Building Systems

  • Chillers & Refrigeration Systems/Water Treatment Systems
  • HVAC Systems
  • Pumps & Pumping Systems/Pneumatic Systems
  • Electrical Systems

Building Life Safety

  • Fire Suppression & Sprinkler Systems
  • Emergency Power & Lighting Systems
  • Security & Life Safety

Preventative Building Maintenance

  • Interior & Exterior Maintenance
  • Preventative Maintenance

Building Sustainability/ Environmental

  • Monitor Building Sustainability
  • Analyse Building Sustainability

Designation Program

The overall program will involve the completion of several certificate programs. Participants can start where they want and work their way through the available certificates that interest them the most. They are self paced and delivered solely on-line in pre-recorded modules. The development of these certificates are ongoing with 4-6 to be released in 2021 and the balance in subsequent months thereafter.

The design and requirements of the overall designation program will be forthcoming as individual certificates are developed. The current focus is to release individual subject matter certificates and when a critical mass of these certificates are available, release the details of the designation program itself.

The designation program will be designed to ensure that those who obtain their designation have the necessary competencies required of a building operator. It will include the completion of the required certificates and/or documentation of acceptable prior training. The intent is not to have people repeat what they have already learned but to validate and enhance what they know. For example; if provincial regulations require certification in an area, (e.g. working at heights) copies of that certificate will be required.

The successful completion of our program will result in recognition of the body of knowledge covered by the program and will prepare individuals to challenge exams offered by those provincial regulatory bodies that administer a formal apprenticeship program.


The certificate programs scheduled to be built and their descriptions are:

Building Automation Certificate

Operators will identify and locate all control system devises within a building, by being able to read schematics and be able to respond to emergency shut off procedures. They will be able to utilize the data to monitor the performance of systems to determine control system efficiency in order to lower demands on resources and identify malfunctions requiring minor adjustments or service calls. Maintain and adjust control systems and calibrate based on preventative maintenance schedules. Record data in computer systems and prepare trend assessment to monitor system efficiencies.

Chillers and Refrigeration Systems Certificate

Operators will gain the required knowledge to effectively operate, maintain, and assess chillers and refrigeration systems to ensure that the systems are operating efficiently and sustainably. Foundational knowledge to include effective opening and closing, understanding the various components and their role in the effective operations of the system, conducting effective maintenance, conduct appropriate tests and assess requirements to bring in system experts.

Customer Service Certificate

Operators come in contact with a variety of important professionals - tenants, suppliers, shoppers and the general population. As the face of building management, they will gain an increased understanding of the need for customer care. Operators will learn about the importance of customer care, body language, how to communicate, the importance of de-escalating tense situations, and effective follow-up.

Electrical Systems Certificate

Operators will learn basics electricity, safety procedures in maintaining and operating electrical systems. Be able to visually inspect and monitor electrical systems and follow electrical lock out/ tag in procedures. Understand electrical diagrams to identify locations of panels, devises and shut off points. Identify and follow safety procedures in emergency situations while waiting for qualified electricians to respond.

Energy Management & Building Sustainability Certificate

Operators will learn to adjust, operate and maintain systems utilizing resources to maximize performance and minimize resource consumption. Be able to identify and locate system meters through drawings and control resource consumption, maintain consumption data reports and identify variances based on system parameters. Prepare reports on consumption to be used in establishing recommendations for system changes to reduce demand. Understand the various sustainability programs and be able to assist in completing the various reports required of the various programs.

Health & Safety Certificate

Operators will gain an understanding of safe working practices and procedures and be able to identify the location of all safety equipment. They will be able to identify and rectify all unsafe situations, and utilize emergency safety equipment and the requirement for the completion of appropriate incident reporting. They will be able to safely use all tools and equipment required of an operator.

Heating Systems Certificate

The operator will gain an understanding of the different types of heating systems, how to adjust, visually inspect, test and calibrate temperatures, record, monitor and analyze resulting data to ensure peak operating efficiencies. Various controllers involved in the automation and operations of heating systems will be covered in order to operate and maintain the systems so they operate sustainably utilizing the least amount of resources be it electricity, gas or water.

Interior and Exterior Building Maintenance Certificate  

Operators shall be able to visually inspect exterior grounds and interior environment and identify deficiencies requiring repair. Be able to conduct minor repairs to fasteners, drywall, flooring, etc. to ensure safe utilization of the environment. Be able to identify potential hazards and follow corporate policies regarding tenant and public safety while conducting repairs. Be able to identify components, operate, and perform required start up and shut down procedures for the buildings irrigation systems. Understand the various types of roofs and be able to inspect and follow required safety procedures while on a roof.

Janitorial & Housekeeping Certificate

Operators shall be able to identify the required cleaning protocols necessary for a clean and safe environment. They will be able to monitor the performance of contract cleaners by understanding contractual service standards and appropriate cleaning protocols necessary for individual buildings. By understanding protocols, they will understand health and safety issues around the use, selection and storage of appropriate chemicals and environmentally safe alternatives and be able to identify and rectify unsafe working situations.

Lighting Management Certificate

Operators shall be able to identify various types of lighting, their application and their impact on the overall energy consumption of their building. They will be able to make minor adjustments and repairs to lighting devises and assess the need for appropriate maintenance or repairs. They will be able to review their buildings lighting needs and their impact on energy consumption and working with contractors determine improvements that can be made to their buildings to reduce consumption.

Low Pressure Boiler Systems Certificate

Operators will gain an understanding of interpreting drawings to identify location and layout of equipment. Identify and perform required tests and calculations on boiler capacities and identify all auxiliary equipment and understand their function and be able to test their functional state. Be able to perform the necessary maintenance on systems and prepare them for inspection and annual maintenance by system specialists to ensure maximum performance of the systems to achieve energy demand targets.

Occupational Math Certificate  

Building Operators require basic math to make calculations on-the job. Calculating area, perimeters, volume enable them to order supplies and determine quantifies of supplies to complete work. The ability to convert between modes of measurement, use imperial and metric systems and perform algebraic equations with unknowns is key to performing some of the required competencies of an operator.

Plumbing Systems Certificate

Operators will gain a foundational knowledge of all plumbing systems, components and their operations to allow them to best monitor and operate at maximum efficiencies the performances of a buildings water system, conduct minor/ temporary repairs, assess operational effectiveness and schedule and manage effective maintenance schedules to ensure continuous operations.

Pneumatic & Pumping Systems Certificate

Operator shall learn about identifying, describing and locating components of compressed air systems and pumping systems. Be able to inspect and perform maintenance as required within the scope of practice. Test, calibrate system controls to ensure maximum performance while reducing demands on resources. Be able to demonstrate lock-out/tag-out procedures and identify worn out parts or defective parts that should be replacement and perform the necessary work within scope of practice.

Project & Contractor Management Certificate   

Operators shall be able to manage and monitor work performed in their buildings. This certificate provides the foundational knowledge to manage, co-ordinate and monitor a project from initiation to completion so that it complies with all regulatory requirements and corporate policies. It highlights specifics related to being able to manage external contractors dealing with janitorial services, vertical transportation systems, and communications cabling within the building.

Renewal Energy Systems Certificate

Operators shall be able to identify various types of renewal energy systems, their application and the impact they can have on the overall energy consumption of a building. They will be able to make minor adjustments and repairs to devises and assess the need for appropriate maintenance or repairs. They will be able to review their buildings energy needs in relationship to utilizing a renewable energy system and working with a contractor determine improvements that can be made to their buildings utilizing a renewal energy system to reduce consumption.

Roofing Certificate

Operators will gain an understanding of the various types of roofing materials and be able to inspect, maintain and follow required safety procedures while on a roof. They will be able to identify all roof top devises and be able to safely inspect for deficiencies requiring maintenance.

Security, Fire and Life Safety Systems Certificate

Operators will learn how to identify, describe and locate fire suppression systems, security and life safety systems and follow emergency system shut down procedures. Be able to visually inspect and perform required maintenance on fire suppression and emergency electrical systems and assist in conducting fire drills and co-ordinate requirements with fire departments. Understand the role of access control and other surveillance/ deterrent systems and/ or tools. Be able to conduct a risk assessment of the facility in order to understand the security requirements of the building and working with security experts implement appropriate changes to a building to increase tenant safety.

Smart Building Certificate

Operators shall be able to identify the systems that are driven by smart buildings and the resulting implication on building operations.  An understanding of the integration of these systems under the control of a central system will be provided in relationship to how it improves tenant comfort, building operational efficiency, and a reduction in energy demand. Security implications of the system will be discussed as well as the need to be able to manage the buildings systems in the event of emergency without system controls.

Ventilation & Cooling Systems Certificate

Understand the foundational knowledge regarding AC, Air handling and Air Ventilation systems and components and be able to analyse and interpret air quality reporting for the building. Be able to visually inspect and maintain systems operating at maximum efficiencies through proper maintenance. Understand the operations of the systems and be able to replace filters and components within the scope of practice to maintain systems efficiency in utilizing and reducing energy resources.

Vertical Transportation Systems Certificate

Operators will gain an understanding of the components and general operations of vertical transportation equipment. They will be able to follow schematics and identify the major components and their location and follow maintenance procedures as outlined by suppliers of the equipment. They will be able to oversee supplier compliance with contracts and corporate procedures during maintenance, and repairs to ensure a safe working environment is maintained. They will gain an understanding of the impact the various systems have on energy consumption, and the impact well maintained equipment can have on the energy reduction.

Water Treatment Systems Certificate

Operators will gain an understanding of the importance of well-maintained water systems through effective water treatment. They will learn about the impact water has on the various systems of a building, potential health issues, how to maximize operational efficiencies, how to conduct tests and maintain systems under the direction of water treatment specialists in order to ensure maximum efficiencies in the utilization of resources such as electricity, gas, water.